Do you have an inquiry? You can send it to us in a way which is the most convenient to you.
It doesn’t matter how you will send us your request, we will answer in the shortest time possible with as many useful information as possible.
We also perform free inspections of buildings if needed for defining exact and efficient solutions of heating systems. The inspection is performed by an experienced technical engineer from Kronoterm together with a selected authorised installer who will perform a suitable and quality installation. We agree the details of the purchase, the location of the heat pump, the method of implementation and handling the documentation on site, but most importantly, the building is inspected to ensure the right choice of heat pump model (also for DHW heat pumps).
After the inspection and gathering all information about the building and users, we prepare a cost-effective solution for the equipment we can manufacture and offer. The offer can hold a heat pump model, the correctly chosen DHW, ventilation components, circulation pumps, room temperature correctors and cleaning filters of the system.
The customer checks the offer. If needed, it gets corrected in accordance with the installer who will install the system. When the customer checks the offer, the heat pump is ordered for production in the heat pump production facility in Slovenia.
As producer of heat pumps, we have a lot of flexibility in manufacturing and adapting to wishes. Each heat pump is manufactures from quality European components in a controlled, quality production process which is also confirmed by the ISO 9001:2008 quality certificate. Each heat pump is tested at the end of the manufacturing process in a test chamber to ensure results which a heat pump must achieve. All measured data and performed production processes are archived to show the history of every product.
In cooperation with the instaler we deliver your heat pump and arrange the documentation for you.
After the installation by the authorised installer is finished, it is necessary to perform the commissioning of the heat pump. The commissioning involves:
After commissioning, the control is in the hands of the customer. If requested (KRONOTERM strongly recommends this), the customer can connect to cloud.KRONOTERM, where they can use an application or web browser to monitor the operation of the heat pump and change its settings from all over the world (with internet access). More ABOUT THE cloud.KRONOTERM application and connection to the cloud on the link
The goal of the first step (your request) is thus achieved! The customer of the heat pump gets a comfortable and warm home with DHW without worries. At the same time, the customer gets a highly efficient system because heating with a heat pump is a very efficient heating method in comparison with conventional heating sources.
We are always available if there are any malfunctions in the operation of the heat pump. The customer first calls the contractor for commissioning if a malfunction of the heat pump is suspected. Many malfunctions can be eliminated without the maintenance worker coming to your home via phone or internet access to the heat pump which is connected to Cloud.KRONOTERM.