In the modern society, the right to privacy is one of the most important human rights. The service provider is aware of this and respects the privacy of the clients and of the users and therefore handles their personal data responsibly, carefully and in accordance with the regulations in force in the Republic of Slovenia and internal acts. Access to personal data is granted to authorised personnel and contractual processors only, to the extent and with the purpose that is strictly necessary for a smooth functioning of the work processes, service provision and fulfilment of the rights and obligations pursuant to the contractual relations with the user.



Official name: Kronoterm d.o.o.

Head office: Trnava 5e, 3303 Gomilsko

Responsible person in the company: Bogdan Kronovšek, managing director

Contact details for data protection: Kronoterm d.o.o., Trnava 5e, 3303 Gomilsko, Slovenia| | 03/ 703 16 20



Kronoterm uses personal information obtained through the website depending on the received form and the consent for:

– contacting clients for site views and preparing a bid,

– sending technical documentation

– service and / or reclamation services

– annual maintenance checks

– arrangements for viewing our exhibition space at the company’s headquarters

– for the registration and guarantee of heat pumps

– registration of business partners on the Partner Portal

– Event information (fairs, education …)

– sending newsletters in the form of tips, novelties, greetings, campaigns and similar information related to the activities of Kronoterm.

Kronoterm protects collected personal data in accordance with ZVOP-1, ZVOP-2, ZPT-1B and GDPR.


The collection of personal data intended for the implementation of the obligations regarding warranty, service and technical support of the service provider or the provider’s contractual partners, distributors and authorised administrators is carried out on the basis of statutory provisions. They are gathered by means of electronic mail, telephone calls or through the provider’s contractual partners. The condition to start collecting such personal consent of the individual.

Personal data collected in this case and for this purpose: telephone number, e-mail address, first name, last name, address.

Kronoterm is not responsible for the accuracy of data entered by users.

Personal data is collected with explicit consent with the consent of the individual.



Beside the service provider or controller (provider’s employees), the personal data are being processed on the provider’s behalf and for the provider’s account also by the processors which offer technical support to the provider in the processing of personal data. Such processors are for example companies that design and maintain computer applications, web sites and information services, companies that develop and introduce software solutions, call centers and processors engaged by the provider to ensure services which are necessary to implement contracts, such as approved fitters, installers, distributors or implementers of the provider’s services, printers, insurance companies, delivery services, external marketers, transporters, research and analytics companies, external marketing agencies and event planners, the provider’s representatives in the conclusion and execution of contracts, including enforcement actions and potential judicial procedures.


Personal data collections are stored in the territory of the Republic of Slovenia and are not exported to other countries.

Protection of personal data collections is carried out in accordance with the established technical solutions in this field. The level of protection is actively monitored by the controller of the data collection and updated if necessary.


The service provider shall process personal data to an extent which is necessary to implement the purpose of the processing and as long as it is necessary to achieve the pursued objective. If the data is obtained based on consent, the processing of personal data shall stop on revocation.

Personal data shall thus be processed until the pursued objective is achieved or within the periods of limitation for obligations which could derive from the processing of this data, especially if the processing of personal data is necessary for the conclusion or implementation of a contract, except in cases where the storage period is determined legally. In such cases, the service provider stores the data in accordance with the law.


By a written request sent to the Tenderer with an attribute “for DPO”, an individual may request access, supplement, correction, blocking, limitation of processing or deletion of personal data, objects to the processing of data processed in connection with it and requires the transmission of data.

An individual may, at any time, permanently or temporarily, consent to the personal processing of personal data, be withdrawn in whole or in part by a written request sent to the Tenderer’s address. The cancellation of the consent does not affect the lawfulness of the processing that was carried out on the basis of the consent until its cancellation.

An individual has the right to file a complaint with the Information Commissioner of the Republic of Slovenia if he considers that his personal data is stored or otherwise processed in violation of the applicable regulations governing the protection of personal data.


The Service Provider reserves the right, at any time without prior notice, to modify these Terms of Use if it considers necessary.

These Terms of Use are published and can be found on the provider’s website. The use of the Service proves that the User is aware of these Terms of Use, agrees with them and fully accepts them.

All contents published on are the property of Kronoterm d.o.o. . Without permission from Kronoterm d.o.o. they can not be copied, reproduced or distributed in any other way. Kronoterm d.o.o. is not responsible for any problems with the functioning of the website. Kronoterm d.o.o. reserves the right to make any mistakes and changes to the content posted on